General Terms and Conditions for the supply of products available on the online shop (version as of 05/2022)
Scope of application
The purchase and shipping of products is only offered within the countries of the European Union and certain other neighboring countries, as indicated below:
- European Union countries: Germany, France, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden
- French overseas territories (Guadeloupe, Guyane Française, Martinique, Mayotte, Réunion, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon)
- Others countries: Andorra, Monaco, Norway, United Kingdom, Switzerland
Prices, payment and shipping costs
The prices of the products are indicated in Euros on the online store under two formats: without VAT and with VAT.
They are not including the shipping cost which is separately charged on the basis of the weight of the parcel and the area of dispatch provided by our carrier (choosing chronopost). For example, Germany is positioned in Area 1 while Poland is in Area 3 and Switzerland in area 4.
For a Customer acting as a consumer, the payment will include VAT.
For other Customer acting as a legal entity, the payment will exclude VAT. In this case, the Customer shall indicate his VAT identification number in the personal data on the online store. Then, he shall declare and pay this amount of VAT directly to the tax office of his country.
Warranty and support service
Warranty: The warranty period shall last two years from the delivery of the products. This warranty do not cover damage of external origin or resulting from improper use of the product. In case of defects, the Supplier provides warranty through repair or replacement at its own discretion.
All complaints, requests for exchange must be made by sending an e-mail to email@example.com with the subject “product warranty”.
Support service: The Customer can also formulate his request to the Supplier by sending an e-mail to the address firstname.lastname@example.org with the subject "product request" and explaining the context of the difficulty observed.
The supply of product to the Customer by the Supplier does not entail any transfer or concession of the Supplier's intellectual property rights to the Customer. The technology and know-how, whether patented or not, incorporated into the product as well as all the industrial and intellectual property rights relating to the product, are and remain the exclusive property of the Supplier. The Customer undertakes not to disassemble the product and not to interact in any way with it, beyond the manipulations explicitly proposed by the Supplier. In particular, concerning the software integrated into the product, the Customer undertakes not to decompile, not to carry out “reverse engineering”, or to interfere with or modify the code in any way whatsoever.
The Customer guarantees that the data communicated to the Supplier when ordering is accurate and complete. The Supplier attaches great importance to the management and protection of the Customer's personal data in accordance with the general regulation on the protection of personal data (GDPR).
For any question, the Customer can also formulate his request to the Supplier by sending an e-mail to the address email@example.com with the subject "personal data ".
These GTC are governed by French law. Except in an emergency, the Customer and the Supplier will endeavor to settle their dispute amicably. Failing agreement within two months following the request of the most diligent party, the parties may refer to the competent court according to the legal provisions in force. In the absence of legal provisions attributing jurisdiction to another jurisdiction, the courts of Paris will be competent to hear any disputes.